Privacy Policy

Mobile Tire Xpert (“we,” “us,” or “our”) provides mobile tire repair, replacement and installation across the San Francisco Bay Area, California. This Privacy Policy explains what information we collect through mobiletirexpert.com, by phone and while providing service, how we use and share it, and the choices you have. By using our website or requesting service, you agree to this policy.

1. Information We Collect

• Contact and request details: your name, phone number, service location (address or map link), the service you need and any notes you send us.
• Vehicle details: car make, model and year, VIN, tire size, number of tires and, if you choose to email or message us one (for example by email or WhatsApp), a photo of your tire. Our website form does not accept file uploads.
• Payment information: we accept Zelle, Cash App, Venmo and cash. We do not collect or store credit or debit card numbers on this website. Payments made through those apps are handled by the app provider under its own terms and privacy policy.
• Call and service records: when you call or text us, we may keep your number and brief notes about your request so we can dispatch a technician and follow up on your service.
• Technical data: IP address, browser and device type, pages viewed, referring page and approximate location, collected automatically through cookies and similar technologies used by our website hosting, security and, where enabled, analytics tools.

2. How We Use Your Information

• To give you a quote, confirm tire fitment and schedule or dispatch a technician.
• To perform the service, take payment and keep service records.
• To contact you about your request, including calls and service-related text messages.
• To answer questions, handle complaints and provide customer support.
• To keep our website secure, prevent fraud and spam, and improve how the site works.
• To comply with legal, tax and insurance obligations.

3. How We Share Information

We do not sell your personal information. We share it only as needed with:

• our technicians and dispatch staff, so they can reach you and complete the job;
• service providers that help us run the website and business, such as hosting, security, form and email providers, who may use it only to provide those services;
• payment apps you choose to pay with;
• authorities or other parties when required by law, to protect safety or rights, or in connection with a sale or transfer of our business.

4. Cookies

Our website may use cookies and similar technologies to keep the site working, protect it from abuse and understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.

5. Text Messages and Calls

If you give us your phone number, we may call or text you about your request, such as to confirm details, share an arrival estimate or follow up on your service. Message and data rates may apply. You can reply STOP to any text to opt out of further messages.

6. Data Retention

We keep your information only as long as needed to provide service, keep business, tax and legal records, and resolve disputes. After that we delete it or remove identifying details.

7. Security

We use reasonable administrative and technical measures to protect your information. No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your California Privacy Rights

If you are a California resident, you may ask us to:

• tell you what personal information we collect, use and disclose about you;
• delete personal information we hold about you, subject to legal exceptions;
• correct inaccurate personal information;
• not sell or share your personal information. We do not sell or share personal information for cross-context behavioral advertising.

We will not discriminate against you for exercising these rights. To make a request, contact us using the details below. We may need to verify your identity first, and you may use an authorized agent to submit a request for you.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to other websites, such as maps or payment apps. We are not responsible for their content or privacy practices, so please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed. Continued use of the website after an update means you accept the revised policy.

12. Contact Us

Mobile Tire Xpert
Bay Area, CA
Phone: (510) 514-3973
Email: [email protected]